• Converseon Blog – Join the conversation. – Social media analytics: performance measurement done right

  nal step: what we really want to know is, how close is the raw system performance to average human performance? To get this you divide the former by the latter to get percentage of human performance. For example, let’s suppose that the average human performance is 74%. That is, on average, humans agree with each other 74% of the time. (If that number seems low, yes, you guessed it; second paragraph.) Suppose Systems A and B turn in raw system performances of 69% and 59%, respectively. Is one system really better than the other? How can you tell? System A

  Tags: social media, empresa 2.0, analytics, measurement, performance, sentiment, converseon

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