Artículos de Social Media (weekly)

• Facebook: Waste of Time? | Social Media Today

  excelente pensamiento acerca del facebook moderno

  Tags: facebook, social media, empresa 2.0, #smedia, smcmx, socialmediatoday

• The cost of doing business: The truth about social customer service | MyCustomer

  “nquiries is only 55%, while on Twitter the global average is a response rate of only 32%. And even those that do reply, do not necessarily do so in a timely fashion – the industry benchmark for a response on Twitter is 357 minutes, a shockingly long time compared to for instance a call centre. But even that pales in comparison to the average response time on Facebook, which is a “

  Tags: cost, business, social, customer, customer service, social media, smcmx, #smedia, social crm, empresa 2.0

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