Facebook: Waste of Time? | Social Media Todayexcelente pensamiento acerca del facebook modernoTags: facebook, social media, empresa 2.0, #smedia, smcmx, socialmediatodayThe cost of doing business: The truth about social customer service | MyCustomer"nquiries is only 55%, while on Twitter the global average is a response rate of only 32%. And even those that do reply,... Leer más →

2013 predictions for enterprise social media | ZDNet"many enterprises are now busy reorganizing their social media efforts to scale them up, make them have greater impact, and to address what seems to otherwise be an unsustainable pace of technological change. The goal largely remains the same as ever: To capitalize on the rich potential that... Leer más →